Parliamentary staff needed to know how citizens were actually discussing legislation. International monitoring platforms could count the posts but could not read them — Kuwaiti dialect is where the opinion lives, and standard Arabic tooling scores it as neutral or drops it.
What we did
- Consultation and implementation in social media analytics.
- Consultation on social media strategy and policy.
- Interactive dashboards for social media and YouTube analytics.
Our Social Intelligence Analyzer ran as an add-on to Pulsar, adding content and sentiment analysis for Modern Standard Arabic and Kuwaiti dialect. Face Group, the UK producer of Pulsar, published the work as a case study in September 2016 covering use by both the National Assembly and Kuwait TV — see press and recognition.
Start here
Tell us what your text is doing wrong.
Send us a sample — a set of citizen comments, a document archive, a support inbox — and we will come back with a written read on what is achievable, what it would take, and whether you need us at all.